Leaders Are Framers

Since not much can be said about what leadership actually is, but people talk about leadership a lot, they must be talking about something else. I think they're talking about the incredibly complicated art/science of framing reality.

According to a study by the Hay Group, a global management consultancy, there are 75 key components of employee satisfaction (Lamb, McKee, 2004). They found that:

• Trust and confidence in top leadership was the single most reliable predictor of employee satisfaction in an organization.
• Effective communication by leadership in three critical areas was the key to winning organizational trust and confidence:
  1. Helping employees understand the company's overall business strategy.
  2. Helping employees understand how they contribute to achieving key business objectives.
  3. Sharing information with employees on both how the company is doing and how an employee's own division is doing - relative to strategic business objectives.

I think this illustrates THE thing that people in leadership positions have to do. They have to frame reality for everyone else.

There is more in the world than we can possibly perceive, and there is more in what we can perceive than we can possibly focus on, and there is more in what we can focus on than we can possibly make sense of. Appropriately, this scares the bejezus out of us. No matter how well we manage to understand the world, there will always be (infinitely?) more that we do not understand. This awareness leads us all to the obvious conclusion that if we can only understand part of the world, it should be the most important part.


But how can we be sure we understand the most important part of the world if there are things we don't understand? Maybe the most important part is one of those things we missed. This universal doubt drives all of us to the next obvious conclusion; to ask someone else.





Since we are searching for the most important thing, upon which we can focus, we naturally assume it can be known. Therefore it makes perfect sense that someone else could know it. Whether or not they actually do cannot be determined, but they could know it. We look for a framework we can use to understand the most important thing, and from there to build our life around.

Leaders provide that framework for us. They tell us what is important. This is why leadership looks the same at all levels, including personal, because everyone has some idea about what might be important. Leadership is touchy because when an organization tells us what is important we might be grateful, or we might be offended. Or we might be apathetic. It all depends on how we frame reality for ourselves and how our personal framework meshes with the leader's framework.

When the leader's framework contradicts our own one of them has to be rejected, so either we think we are wrong or we think the leader is wrong. When the leader's framework merges with our own we feel completed. It is that feeling of appropriateness that creates a leader-follower dynamic.

Definition of Leadership (3 of 3)

Leadership is pretty difficult to define. A few years back I made a bet that I could produce 10 different legitimate definitions of leadership, but delivered an even dozen without any difficulty. The word "leadership" is searched an average of four million times a month and produces more than one hundred million pages. (For comparison, "American Idol" is searched an average of 14 million times a month and produces two hundred million pages)

The Online Etymology Dictionary doesn't even have an entry on the subject, and has very little to say about "leader." The Random House Dictionary and the Merriam-Webster Dictionary can't seem to define it without using the word "lead."

Congratulations must be given to the American Heritage Dictionary for providing "guidance and direction" instead of just "the act of leading."

There is a particular trend in the introductions of attempts to define leadership, as illustrated by the Business Dictionary, About.com, and even Wikipedia that is best summarized as "no one's really sure but here's what the consensus seems to be." People and organizations are usually careful to state that they are providing their view on leadership, which they might be quite confident in, but which they will not claim is The Definition of the word.

I think that leadership is, quite simply, the act of dealing with change. I think this is The Definition, and that it has been missed, because there isn't much more one can say about it. The general consensus definition of leadership is usually something along the lines of "inspiring a group to action." However, this is almost always qualified with a list of additional actions that should be included, and a caveat that even then the definition is probably incomplete (and even when the definition is complete it shouldn't be taken strictly literally).



Working from that definition, then, it makes sense that it would be misunderstood. Because leadership is dealing with change, unlike management which is dealing with complexity, the act of leading is basically just guesswork. There isn't much more you can say about it. Take what you know about a situation and try to predict the future; you'll be wrong sometimes and right sometimes and hopefully you'll get better. Now, the position labeled "leader" does require an array of skills like management, communication, character, etc because once the guess is made it becomes a mere comlexity challenge, which can be managed. Management can be explained, so that is what gets explained, because the leadership part of it actually takes very little explanation.

I went into more detail in this post.

What Leadership and Management Really Are

Everyone has their own way of defining leadership. Here's mine.

I think that leadership, as a concept, should be compared to management. Management is performed whenever someone deals with complexity and leadership is performed whenever someone deals with change. They can be performed at the same time, and usually are in some proportion, but this distinction makes them easier to think about. They are not concepts which can be separated; they are two sides of the same coin.

Okay, so technically coins have three sides. I'm not changing the metaphor.

If we think of actions like they were all mixed up together and baked into a brownie, then we will have a very strange mental image. However, we will also have a useful image. The center, the majority, of the brownie is the same soft consistency. This majority would represent how most of the things we do are only in response to complexity. The edges of the brownie, which are harder and chewier, are the minority of actions which are in response to change. It's not such a metaphorical leap to imagine the inside of a brownie as all being the same and the edge of a brownie being the part that has to "deal" with the change from brownie to non-brownie, which is why it's a little bit different from the rest of the brownie raw materiel.

Pictured: The weirdest metaphor you've seen today.

The proportion of soft brownie to chewy brownie varies from situation to situation. Some jobs are characterized as "Leadership" jobs because one tends to either seek out or be confronted with more change than usual. This idea could be represented like so:

Pictured: The most delicious leadership lesson ever.

The reason this metaphor is useful is that it illustrates a principle of the relationship between management and leadership. They really cannot be found in isolation from each other. You can't bake a brownie that has no edges and you can't bake an edge that has no brownie. Additionally, the center and the edge of a brownie are made of the same stuff (actions in case the metaphor is still too vague). We tend to label a job as either management or leadership because of the relative proportion of edge to area. So, a marble would be an example of a "management" job because it maximizes management decisions and minimizes leadership decisions.

As little surface area as possible.

This could be compared to a radiator which maximizes surface area vs volume, just like a "leadership" job would maximize leadership decisions and minimize management decisions.

As much surface area as possible.

So, when people try to describe leadership as fundamentally different from anything else they are forgetting that leadership is just the edge of the brownie that ran interference between the brownie and the outside world. It is still the same stuff, it has only acquired a different consistency due to its being exposed to change. Management and leadership always exist together, but the proportion sometimes changes.

Management, then, is when someone is dealing with something that is well understood. We like to keep things the same for as long as possible because we need to be able to rely on something. That means that after a while the thing that has always been the same is so well understood that every problem has a documented solution. A person only needs access to this accumulated knowledge and they can maintain the status quo indefinitely. Leadership, however, is when someone is on the leading edge dealing with change. To maintain an area in which things do not change, someone has to be out on the edge figuring out how to deal with the inevitable new problems.

There is no documentation which allows someone to deal with a new situation because nothing can be documented until it has first been dealt with. So, leaders have to basically guess the future, which is why leadership is so hard to understand. People keep trying to approach leadership the same way they approach management, as a complexity problem instead of a change problem. Another way to think about it is that there is a fundamental difference between dealing with something you can see and something you can't.

Complicated, but at least you know what you're dealing with.

That could be anything. We should form a committee to discuss it.

The latter picture, of the shadow, is what leaders are expected to focus their attention on. They are supposed to learn how to interpret things with no context and no support. Is it any wonder people are so confused about what they're supposed to do? On the one hand leaders are supposed to inspire confidence. On the other hand their job is basically voodoo, and their success is largely dependent on luck, which does not inspire confidence.

This brings me to a key point, which is what leadership is not. Leadership is not management. A manager who delicately applies some creativity to deal with some workplace drama exercised leadership. A leader who carefully practiced his speech and incited the masses to follow him exercised management. The methods for inspiring people to do things is relatively well documented and is becoming more so every day. Therefore, inspiring people should be characterized by the preponderance of management inherent in the action. Leadership, on the other hand, is dealing with a situation without any supporting information. It is inherently impossible to define HOW to 'do' leadership, then, because every situation is different.